How do I return an item?
Not happy with your purchase? Our goal at PetOnly.ca is to ensure that you are totally satisfied with your shopping experience. We gladly accept returns within 10 days from the date you received your order. This 10-Day Guarantee gives you plenty of time to check the items' Color, Quality, and Size. If for any reasons you are not 100% satisfied and need to return an item, Please use the following return Procedures.
Unfortunately, we can not exchange items or accept returns for items which are more than 10 days from the date you received your order. We also can not accept returns for opened or used items. All returns must be in the same condition as when sold. We issue the refund in the same form of payment originally used for purchase. For SALE items, the refund will be issued in the form of Store Credit. Shipping charge will not be refunded and return shipping cost is the responsibility of the customer.
We charge 15% restocking fee for the return of unopened Pet Food, Beds, Mats, Clippers, Crates, Cages, Carriers, Strollers, Litter Boxes, Water Fountains, Agility Kits, Fencing Kit, Pens, Ramps and Steps. Refused shipments will also be subjected to a 15% restocking fee.
*To avoid unnecessary returns, We highly recommend you measure your pet precisely to ensure an accurate fit, and place an order according to the Sizing Info Chart under each product. Please note each product comes with different Sizing Chart
1. Request RMA(Return Merchandise Authorization) Number.
Please click "Contact Us
" link to fill out the form with Subject of "request RMA for return" and tell us the list of items with reasons why you like to return in the Message Section. We will email your RMA number within 24 hours once we received your request.
2. Return product to us
Please place your product in original packaging and ship with Canada post (preferred) or other courier with a tracking number to the address below. Please make sure RMA number is written outside the shipping box.
585 Middlefield Road Unit 25
Toronto, ON M1V4Y5
3. Refund confirmation
We'll notify you of your refund via e-mail after we've received and processed the returned items. You can expect a refund in the same form of payment originally used for purchase within 5 to 10 business days after we've processed your refund.
Popular pet brands we carry:
Aspen pet products, Avant Garde retractable dog leashes, Bag Balm paws care, Benny Bully dog treats, Bissell pawsitively pet clean, Biologicvet products, Bio-Groom dog shampoo, Bowsers dog beds, Bow Wow Bag, Cain and able dog shampoo, Canine cooler cooling pet beds, Catit water fountain, Celebrity Chewmasters dog treats, Chuckit!dog toys, Clean+Green pet cleaning products, Drinkwell pet fountain, Dogit pet cargo, Doggie Dooley pet waste disposal system, Eagle Pack dog food, Earthbath dog shampoo, Feelgood dog treats, Flexi retractable dog leashes, Four Paws products, Fromm dog food, Fruitables dog treats, Gamma pet food storage, Gentle Leader dog harness, Greenies dog dental treats, H2O4K9 dog water bottle, Halo dog food, Halti dog collar, Hartz cat toys, Himalayan dog chews, Holistic select dog food, HomeoPet dog anxiety relief, Innotek anti-bark dog collar, Iris puppy pads & holder, JW Pet toys, K & H dog beds, Kong dog toys, Kurgo wander pet carrier, Kyjen outward hound collection, Lambert Kay Fresh'n clean dog shampoo, Lupine collar & Lead, Merrick dog food, Molly Mutt dog duvets, Muttluks dog boots, Natural Chemistry products, Nature's logic sardine oil, NaturVet dog supplements, Northern Biscuit dog treats, Nylabone dog chews, Omega Paw self-cleaning litter box, Oster pet grooming tools, OurPet's elevated dog dishes & bowls, Pal Dog & Kitty shampoo, Pawz dog boots, Pet Gear dog crates, PetAg pet nutrition, Petmate kennel cab, Petrageous Designs pet bowls, PetSafe dog doors, Planet dog toys, precision pet supplies, Premier pet products, Purebites dog treats, Rollover dog food, Simply Fido organic dog toys, Sergeant flea and tick control, Sherpa pet carrier, SleepyPod pet carrier, Tropiclean spa dog shampoo, Trueblue conditioner, Wahl slicker brush, Wellness dog food, West Paw Design, Wysong dog treats, Zanimo pet ear & eye care, Zukes dog & cat treats.